Terms and Conditions
Welcome to Blue Saxaphone. By accessing our online store, you agree to be governed by the terms outlined herein. Please read them carefully and ensure you understand each section. Any questions or concerns can be directed to orders@bluesaxaphone.uk.
Privacy Policy
Your privacy is critically important to us. Blue Saxaphone is committed to the protection of your personal information in accordance with the United Kingdom's Data Protection Act 2018 and the General Data Protection Regulation (GDPR). Our practices ensure that your data is securely and responsibly handled.
We collect personal data such as your name, address, email, and payment information, which are necessary to process your orders and improve our services. We do not share your information with third parties except as required by law or with your explicit consent. For further assistance, reach us at orders@bluesaxaphone.uk.
Our website uses cookies to personalize your experience and for analytics purposes. You may manage your preferences through your browser settings. Detailed information about our cookie policy can be found here.
Shipping Information
At Blue Saxaphone, we utilize trusted couriers such as Royal Mail and DHL for our deliveries. Our standard delivery service within the UK starts at £3.99 and takes approximately 3-5 business days. Express delivery, available at £7.99, ensures your order arrives within 1-2 business days. Please note that shipping times may vary based on your location and current demand.
Payment Policy
Payments can be made using credit/debit cards or via other electronic payment methods such as PayPal. All transactions are processed securely to protect your personal and financial data. Charges will appear on your statement under the name Blue Saxaphone. Should you have any issues with your payment, please contact our customer service at +447346469158.
Return Policy
Your satisfaction is our priority. If you are not satisfied with your purchase, you may return the item(s) within 14 days of receipt, as stipulated by UK consumer law. To initiate a return, please contact us at orders@bluesaxaphone.uk to receive a Return Merchandise Authorization (RMA) number. Items must be returned in their original condition and packaging.
Please be advised that returned goods will only be refunded if they reach us unused and in their original packaging. We cannot accept returns for items that appear worn, used, or damaged. Refunds will be processed within 14 days of receipt of the returned items.
Disclaimer
Blue Saxaphone endeavors to ensure that all information on the website is accurate and up-to-date. However, inaccuracies may occur, and we disclaim any liability for errors and omissions. Product images are for illustrative purposes only. Actual product packaging may differ.
Updates and Contact
This document was last updated on 21/07/2025. We reserve the right to update these terms at any time. It is your responsibility to check for updates. Should any substantial changes occur, we will notify you via email at orders@bluesaxaphone.uk or through our website.
For further inquiries, please contact us through the provided email or phone number, or write to us at our office located at 36 Barley Hills, Bishop's Stortford, England, CM23 4DS.
